Customer Jobs and the Power of Nonconsumption
Look for people who avoid existing solutions because of price, complexity, or access. Their workarounds—spreadsheets, texts, cardboard templates—reveal the real constraints. A reader recently described skipping premium software for a shared Google Sheet; that gap became their startup’s wedge. What shadow market do you see?
Customer Jobs and the Power of Nonconsumption
Ask when a customer last switched, struggled, or settled. Probe moments of frustration, not features. Map the emotional triggers and success definitions. One founder learned buyers wanted confidence more than customization; they won by guaranteeing results first, and options later. Post your favorite interview prompt so others can try it.